Terms & Conditions

Agreement to Terms

By accessing or using the website operated by Wingman Labs, Inc. ("Company," "we," "us," or "our"), purchasing our products, or otherwise engaging with our services, you agree to be bound by these Terms & Conditions ("Terms"), our Privacy Policy, and all applicable laws and regulations.

If you do not agree with any part of these Terms, you must not use our website or services. Your continued use of our website following any changes to these Terms constitutes acceptance of those changes.

Eligibility

You must be at least 18 years of age to use our website or purchase our products. By using our services, you represent and warrant that:

• You are at least 18 years old
• You have the legal capacity to enter into binding contracts
• You are not barred from using our services under applicable law
• You will provide accurate, current, and complete information
• You will maintain the security of your account credentials

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

Products and Services

Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. Product colors may vary due to monitor settings.

Pricing and Availability

All prices are in U.S. dollars and are subject to change without notice. We reserve the right to:

• Modify or discontinue products without notice
• Limit quantities available for purchase
• Refuse any order for any reason
• Correct any errors in pricing or product information

Product Use and Safety

Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. You should consult with a healthcare professional before using our products, especially if you:

• Are pregnant or nursing
• Have a medical condition
• Take prescription medications
• Are under 18 years of age

Orders and Payment

Order Acceptance

Your order constitutes an offer to purchase products. All orders are subject to acceptance by us. We may reject, cancel, or limit your order for any reason, including:

• Product unavailability
• Errors in pricing or product information
• Suspected fraudulent activity
• Violation of these Terms

Payment Processing

By providing payment information, you represent and warrant that:

• You are authorized to use the payment method
• The information provided is true and accurate
• You authorize us to charge the payment method for all fees

We use third-party payment processors and are not responsible for their actions. Your payment information is subject to their terms and privacy policies.

Sales Tax

You are responsible for all applicable taxes. We will collect sales tax where required by law.

Subscription Terms

Subscription Service

We offer subscription services for regular delivery of our products. By subscribing, you authorize us to charge your payment method on a recurring basis according to your selected frequency.

Billing

Subscription charges will be billed to your payment method on the schedule you select (e.g., monthly, bi-monthly). You will be charged the subscription price plus applicable taxes and shipping fees. We will notify you of any price changes at least 30 days in advance.

Subscription Benefits

• Discounted pricing on all subscription orders
• Free shipping on qualifying orders
• Priority customer service
• Ability to skip, pause, or modify upcoming deliveries
• Early access to new products and limited editions

Managing Your Subscription

You can manage your subscription through your account portal, including:

• Changing delivery frequency
• Updating shipping address
• Modifying product selection
• Skipping upcoming deliveries
• Pausing your subscription for up to 3 months

Cancellation

You may cancel your subscription at any time through your account portal or by contacting customer service. Cancellations must be made at least 24 hours before your next scheduled charge to avoid billing for that period. No refunds will be issued for the current billing period upon cancellation.

Failed Payments

If we are unable to process your payment, we will attempt to contact you. We may retry the payment up to three times. If payment continues to fail, we reserve the right to suspend or cancel your subscription.

Shipping and Delivery

Shipping times and costs vary based on location and shipping method selected. Delivery dates are estimates only and not guaranteed. We are not liable for delays caused by:

• Shipping carrier delays
• Incorrect shipping information provided by you
• Customs or import duties
• Force majeure events
• Other circumstances beyond our control

Title and risk of loss pass to you upon delivery to the shipping carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.

Returns and Refunds

Our 30-Day Satisfaction Promise

We're confident you'll love our products, and we want you to feel great about trying them! That's why we offer a 30-day money-back guarantee for first-time customers. Your satisfaction is genuinely important to us, and we're here to make the process as smooth as possible if our products aren't the right fit for you.

How Our Guarantee Works

If you're not completely satisfied with your first order, simply reach out to us within 30 days of delivery, and we'll help you with a refund. Here's how easy it is:

1. Get in touch: Email our friendly team at team@thewingmanlabs.com within 30 days of receiving your first order
2. Share a few details: Please include:
   • Your full name
   • Order number
   • Purchase date
   • Reason for return (optional, but it helps us improve!)
3. We'll guide you: We'll send you simple return instructions and our return address
4. Send it back: Ship the product back to us (return shipping is at your expense)
5. Receive your refund: Once we receive your return, we'll process your refund within 6 weeks

A Few Important Details

To keep things fair for everyone, here are the terms of our guarantee:

• This guarantee is available for first-time customers only (one refund per customer)
• Products must be returned to qualify for a refund
• Original shipping costs are non-refundable
• You're responsible for return shipping costs
• Refunds will be processed to your original payment method

What's Not Covered

While we try to be as flexible as possible, the following aren't eligible for our return policy:

• Orders placed more than 30 days ago
• Subsequent orders after your first purchase
• Products not returned within a reasonable time after receiving return instructions
• Products returned without prior authorization from our team
• Products that show signs of tampering or contamination

Damaged or Incorrect Items

Mistakes happen, and we're here to fix them! If you receive damaged or incorrect items, please contact us immediately at team@thewingmanlabs.com with photos and your order information. We'll happily arrange for a replacement or refund at no additional cost to you—no hassle, we promise!

Intellectual Property

All content on our website, including text, graphics, logos, images, audio, video, software, and compilation thereof ("Content"), is the property of Wingman Labs or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website for personal, non-commercial purposes. You may not:

• Copy, modify, or distribute our Content without written permission
• Use our Content for commercial purposes
• Create derivative works based on our Content
• Reverse engineer or attempt to extract source code
• Remove or alter any proprietary notices
• Use automated systems to access our website

Trademarks

"Wingman Labs," "Wingman," and our logos are trademarks of Wingman Labs. You may not use our trademarks without prior written permission.

User Content

By submitting content to us (reviews, comments, suggestions, ideas), you:

• Grant us a worldwide, perpetual, irrevocable, royalty-free license to use, modify, and distribute the content
• Represent that you own or have rights to the content
• Waive any moral rights in the content
• Agree we have no obligation to use or compensate you for the content

We reserve the right to remove any user content at our sole discretion.

Prohibited Uses

You agree not to:

• Use our services for any unlawful purpose
• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit any harmful code or malware
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Engage in any fraudulent activity
• Resell our products without authorization
• Use false information or impersonate others
• Scrape or harvest data from our website

Disclaimers

We do not warrant that:

• Our services will be uninterrupted, secure, or error-free
• Results from using our products will meet your expectations
• Any errors will be corrected
• Our website is free of viruses or harmful components

Health Disclaimer

Our products are not intended to diagnose, treat, cure, or prevent any disease. The statements regarding our products have not been evaluated by the Food and Drug Administration. Individual results may vary. Always consult with a healthcare professional before use.

Limitation of Liability

In no event shall our total liability exceed the amount you paid to us in the twelve (12) months preceding the claim. Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless Wingman Labs, its officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys' fees, arising from:

• Your violation of these Terms
• Your violation of any third-party rights
• Your use or misuse of our products or services
• Any content you submit to us
• Your violation of any applicable laws

Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for:

• The content or practices of third-party sites
• Any transactions you conduct with third parties
• Any damages arising from your use of third-party services

Your use of third-party services is governed by their terms and policies.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located in Los Angeles County, California.

General Provisions

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Wingman Labs regarding our services and supersede all prior agreements and understandings.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

Dispute Resolution

Informal Resolution

Before initiating arbitration, you agree to contact us at team@thewingmanlabs.com to attempt to resolve any dispute informally. We will attempt to resolve the dispute in good faith.

Binding Arbitration

If informal resolution fails, any dispute arising from these Terms shall be resolved through binding arbitration in accordance with the American Arbitration Association's Consumer Arbitration Rules. The arbitration shall be conducted in Los Angeles County, California.

Class Action Waiver

Exceptions

This arbitration agreement does not apply to claims for injunctive relief or claims regarding intellectual property rights.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Updating the "Last Updated" date
• Sending notice to registered users (when appropriate)

Your continued use of our services after changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using our services.

Electronic Communications

By using our services, you consent to receive electronic communications from us. These communications may include notices about your account, orders, and other information. You agree that any notices, agreements, disclosures, or other communications sent electronically satisfy any legal requirement that such communications be in writing.